FAQs
Choose your product options, then upload your photo before adding the item to your cart. Check that your file appears in the uploader. If you have trouble, email photos@yoursgiftfully.com with your order number, if you have one.
The website uploader accepts JPG, JPEG, PNG, GIF, WEBP and SVG images up to 10 MB each. Use your clearest original image, with the subject in focus, and avoid screenshots where possible. If you have a different format or need help choosing a photo, contact hello@yoursgiftfully.com before ordering.
We use your photo to create your jewellery. Photos received by email and copies downloaded for production are kept for 30 days, then deleted. Website uploads are stored by our image-upload provider; this is separate from our email and production copies. For questions about an uploaded photo or to request deletion, contact hello@yoursgiftfully.com. Please keep your original if you may order again.
Yes, of course. Many customers order from us and have their gifts sent directly to the recipient. If you'd like to include a message, let us know, and we'll add a cute gift card to your order.
Once we have your image, please allow 1–2 working days to create your jewellery. Delivery time is additional.
All UK orders are tracked, with free UK shipping on orders £35 and over. Our estimated UK delivery times after dispatch are 3–5 working days for Tracked 48 and 1–2 working days for Tracked 24. These are estimates, not guaranteed arrival dates.
EU retail orders are now accepted. Delivery options and shipping charges for your address are shown at checkout. Please allow 1–2 working days for production in addition to delivery time.
Please check your tracking link first. If you still need help, contact hello@yoursgiftfully.com with your order number so we can investigate.
Check the Specifications section on the product page for its materials. If you have a metal allergy or need more information before ordering, contact hello@yoursgiftfully.com with the product name.
Our jewellery contains photographs beneath glass. It is splash resistant, but not waterproof. Keep it away from water, perfume and body sprays.
Personalised jewellery cannot be returned simply because you change your mind. If your item arrives damaged, is faulty or is not what you ordered, please contact support@yoursgiftfully.com with your order number and details of the problem. See our Refund Policy for full information.
Need more help?
Visit our Contact page and we'll be happy to assist.