Terms of service

Effective 21 October 2026 · Version 2026-10-21-5

1. Who we are

Yours Giftfully is the trading name of Nicky Kroes, a sole trader, of 51 Colegate, Norwich, Norfolk, NR3 1DD, United Kingdom. Email: hello@yoursgiftfully.com. Telephone: +44 7831 987008. “We”, “us” and “our” mean Nicky Kroes trading as Yours Giftfully. We are not currently registered for UK VAT and do not add UK VAT or issue UK VAT invoices. Destination import taxes may apply under the delivery arrangement disclosed before ordering.

2. Which terms apply

These terms cover use of our website and consumer purchases of our personalised photo and iris jewellery and accessories. A consumer buys wholly or mainly outside their trade, business, craft or profession. Holding a business account does not remove consumer rights where the purchase is actually a consumer purchase.

Business purchases: our separate Trade Terms and any expressly agreed written order terms govern wholesale and print-on-demand business sales. Their provisions take priority over conflicting sale provisions on this website, including these general terms and any retail return policy. These general terms do not add a separate indemnity or liability exclusion to a trade contract. The applicable processing schedule governs the personal-data processing within its scope. Nothing here creates an exclusive supply arrangement or prevents lawful resale.

For consumer purchases, the agreed product description and order details, these terms, and the disclosed Returns and Refunds and Shipping policies explain the purchase. A specific promise we agree for your order remains binding. Nothing in any policy restricts your statutory rights.

3. Orders, prices and acceptance

Product listings invite you to place an order. Check your product, finish, quantity, image and delivery details and correct errors before submitting. Your order is an offer to buy. For business purchases, the acceptance process in the Trade Terms applies: our automatic order-confirmation email accepts an online trade order; no separate manual acceptance email is required. For consumer purchases, we accept your order and the contract is formed when we send our automatic order confirmation by email or SMS, using the contact details you provide. No separate manual acceptance message is required. A payment-provider receipt alone is not our acceptance. We normally capture payment at checkout; where payment is pending, production will not start until the required payment has been received. If we decline your order before sending our order confirmation, we will tell you promptly and refund any payment taken without undue delay. After acceptance, a stock or pricing problem does not give us a general right to cancel or change the contract: we will contact you promptly to agree a solution, without affecting your legal remedies.

The total price and delivery charges are shown before you commit to pay. We will not add optional services or material changes without your agreement. Payment is due as shown at checkout. A listing or pricing error may be corrected before acceptance and we will ask you to agree any revised offer; it does not give us an unrestricted right to rewrite an accepted order. Orders are handled in English unless another language is expressly agreed.

4. Personalisation and stock availability

Supply the correct photograph or iris image and instructions. Where we provide a design proof for your approval, please check it carefully before approving production. A proof or separate image-approval service is included only if agreed for your order. Ordinary cropping and resizing may be needed to fit the selected setting. Tell us before ordering if a particular feature, crop or deadline is essential. Extra retouching or other design work is included only if agreed. We remain responsible for reproducing the agreed specification with reasonable care and skill and for supplying goods that meet applicable legal requirements.

Disclosed handmade variations and reasonable screen/print colour differences do not excuse a defect or a material departure from the description. Materials, plating, measurements and care information are those stated for the particular product. We do not make an unsupported promise that every product is allergy-free or suitable for every use.

Products, components, finishes and sizes may sell out permanently or be discontinued for future orders. We do not guarantee restocking or repeat-order availability unless expressly agreed. We will not substitute an alternative without your agreement. These availability provisions do not remove our obligations under orders already accepted or your remedies if we cannot fulfil them.

5. Delivery and delays

The service, delivery charges, production estimate and available tracking are disclosed before ordering. See the Shipping policy for destination-specific arrangements. We will tell you about a material delay. For a consumer order we will deliver within the agreed time, or within 30 days of the contract where no different period is agreed. Your legal rights if delivery is late, including any right to set an additional appropriate period or end the contract, remain unaffected.

For consumer purchases, risk normally remains with us until you or a person you identify takes physical possession. If you independently commission a carrier that we did not offer, the applicable legal exception may apply. We remain responsible for dispatch errors we cause. Customs arrangements must match those disclosed for your order; an agreed duty-paid service is not converted into recipient-paid delivery by a general disclaimer.

6. Consumer cancellation, returns and faults

Goods made to your specifications or clearly personalised do not generally carry the statutory change-of-mind cancellation right for online purchases. This does not remove your rights if they are faulty, damaged, incorrectly supplied or not as described. Contact us with your order number and the problem so we can arrange the remedy required by law; we do not require original packaging for a valid faulty-goods claim.

For an eligible non-personalised online purchase, you can cancel without giving a reason by notifying us within 14 days after the day you receive the goods. For an order delivered in separate parts, the statutory start date may be the day you receive the last relevant item. You then have 14 days after notifying us to return them. Email us or send another clear cancellation statement; using the optional form below is not compulsory.

We will refund the cancelled goods and the applicable standard outward delivery charge, without refunding an additional express-delivery premium you chose. We will refund without undue delay within the deadlines below. The refund will be made to the original payment method without a refund fee, unless you expressly agree otherwise. If we have offered to collect the goods, we will refund within 14 days after notification of cancellation. Otherwise, for returned goods, we may wait until we receive them or evidence you sent them back, whichever is earlier, and will refund within 14 days of that event. If no goods were supplied, we will refund within 14 days after notification of cancellation. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, but not for merely inspecting them as permitted by law. We cannot make that deduction where we have failed to provide the cancellation information required by law.

For non-faulty goods returned under the statutory cancellation right, you are responsible for the direct cost of returning the goods unless we have agreed to pay it or applicable law requires otherwise. This applies only where that responsibility was disclosed before your contract was made; it does not impose a new charge on earlier orders.

The separate returns policy describes any additional voluntary return offer. Its unused/original-packaging requirements apply only to that voluntary offer and do not override statutory rights. Contact us for the return instructions and any label we provide. Necessary return costs for faulty or incorrectly supplied goods are our responsibility; we will not impose an undisclosed return charge or remove any statutory entitlement.

Optional consumer cancellation form

To: Nicky Kroes trading as Yours Giftfully, 51 Colegate, Norwich, Norfolk, NR3 1DD, United Kingdom; hello@yoursgiftfully.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is sent on paper:
Date:

Delete wording that does not apply. You can instead send any other clear statement of cancellation.

7. Photographs, intellectual property and privacy

You retain your rights in supplied images. You confirm that you have the rights or permissions reasonably necessary for us to reproduce the images you submit for your order and that your instructions do not require us to act unlawfully. You give us only the licence needed for that purpose and for use by authorised fulfilment providers. This does not give us unrestricted permission to publish your photos, use them for unrelated marketing or train recognition systems.

Our own original designs, branding, website text and marketing photographs remain ours or our licensors'. You may browse, save these terms and use the website to place orders; commercial use of protected marketing content requires permission. This does not prohibit lawful resale of goods or override permissions given to trade buyers.

We must handle personal data lawfully. Our Privacy Policy explains our processing; it does not replace a processing agreement required for business fulfilment. Privacy or security duties are not waived by use of this website. We may refuse an unlawful image or instruction and will explain the effect on the order and any refund due.

8. Website use and service providers

Use the website lawfully. Do not submit malicious code, attempt unauthorised access, impersonate someone or misuse another person's data. Provide accurate order details, protect your account credentials and tell us promptly about suspected misuse. We may restrict website access where reasonably necessary for security or to prevent unlawful activity; this does not itself cancel an accepted order or remove accrued rights.

We take reasonable care with the website but cannot promise uninterrupted availability. We may carry out necessary maintenance and correct errors. This is not a disclaimer of our responsibility for products, accepted orders, negligence or legal duties. Shopify, payment services, carriers and other providers support the service; using them does not remove our own contractual obligations. We are responsible for third-party performance where applicable law makes us responsible. Independent external websites have their own terms; linking to one does not alter your rights against us.

9. Responsibility and consumer protection

Goods must be of satisfactory quality, fit for their legally required purposes and match their description. Nothing in these terms excludes your statutory remedies or our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective-product liability that cannot lawfully be excluded, or another liability that cannot lawfully be limited.

Under the Consumer Rights Act 2015, consumers have legal remedies for goods that are faulty, not as described or otherwise fail to meet statutory requirements. Depending on the circumstances, these may include rejection and a refund, repair, replacement or a price reduction. Personalisation does not remove these rights.

For a consumer contract, we are responsible for loss or damage caused by our breach where it was foreseeable when the contract was made. Loss is foreseeable if it is an obvious consequence or both you and we knew it might happen. We do not impose a blanket exclusion of direct losses, a general consumer indemnity or an arbitrary invoice-value cap. Business-sale liability is governed separately by the applicable Trade Terms, not by an extra disclaimer on this page.

10. Changes, complaints and governing law

The version provided when you order applies to that contract. Later website changes apply prospectively and do not retrospectively change an accepted order, transfer ownership of your images or remove an accrued right. A variation to an accepted contract requires agreement; continuing to browse is not agreement to rewrite that contract.

Send complaints or contractual notices to hello@yoursgiftfully.com or the address in section 1, quoting your order number. We will seek to resolve complaints fairly. These terms use the law of England and Wales. Consumers retain any mandatory protections of the law that applies where they live and any right to use a court available to them under applicable law. Business disputes follow the governing-law and jurisdiction provisions of the applicable Trade Terms. Nothing prevents a regulatory complaint or exercise of statutory rights.

If a provision is unenforceable, the remaining provisions continue so far as legally possible. This does not validate an unlawful exclusion. Delaying enforcement is not a waiver of a right.