Refund policy

Personalised Jewellery

Our personalised jewellery is made using your chosen image. We do not accept change-of-mind returns for personalised items.

This does not affect your rights if an item is faulty, damaged or not as described, including if you receive the wrong item.

Damaged, Faulty Or Incorrect Items

Please email support@yoursgiftfully.com with your order number or proof of purchase and a description of the problem. A photograph can help us understand the issue. We will explain the next steps and arrange an appropriate remedy in accordance with your consumer rights.

Other Eligible Returns

For eligible non-personalised items, our voluntary return window is 30 days after delivery. For a change-of-mind return under this policy, the item should be unworn or unused and in its original packaging, with proof of purchase.

Gift cards are excluded from our voluntary change-of-mind returns policy. Your statutory rights remain unaffected. Buying an item in a sale does not remove your statutory rights.

How To Request A Return

Contact support@yoursgiftfully.com before sending your item back so we can provide the correct return instructions. For an accepted return, we will send a return shipping label and explain where to send the package.

Refunds

We will notify you when we receive and inspect a return and confirm the outcome. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may need additional time to display the refund.

If more than 15 business days have passed since your refund was approved, please contact us. Nothing in this policy limits your statutory rights or any applicable statutory refund deadline.