Shipping policy
Effective 21 October 2026 · Version 2026-10-21-1
Made to order
Please allow 1–2 working days for us to create your jewellery once we have your photo. Delivery time is additional. Working days are Monday to Friday, excluding bank holidays.
UK delivery
All UK orders are tracked. Free UK tracked delivery on orders £35 and over, using Royal Mail Tracked 48. This offer applies to UK delivery addresses only.
- Royal Mail Tracked 48: £2.75, or free on orders £35 and over. Estimated delivery: 3–5 working days after dispatch.
- Royal Mail Tracked 24: £3.65. Estimated delivery: 1–2 working days after dispatch.
European delivery
We accept European retail orders for destinations covered by our delivery zones. Enter your address at checkout to see the services, current prices and delivery estimates available to you before payment. Current service options include Royal Mail – Tracked and TG Euro Parcel – Tracked. Please allow 1–2 working days for production in addition to the delivery estimate shown for your chosen service.
Tracking coverage depends on the service and destination. We provide the available tracking details after dispatch. If a particular level of tracking is essential, contact us before ordering so we can confirm a suitable service. This does not reduce any tracking or delivery commitment agreed for your order.
Other international destinations
We ship internationally. Delivery prices, services and estimates vary by destination and are shown at checkout where available. Please allow 1–2 working days for production in addition to delivery time. If your destination is unavailable or you need a delivery estimate before ordering, contact us.
Delivery times are estimates unless a binding date is agreed for your order. Customs inspections, local holidays and carrier delays may affect delivery. Your statutory late-delivery rights remain unaffected. See our Terms of Service for consumer delivery rights.
Customs and import charges
For EU and US destinations, our checkout is configured to calculate applicable import duties and taxes and show them as separate line items before payment. The amount depends on the destination and order. Import charges collected at checkout should not be charged to you again on delivery; we must arrange delivery consistently with the charges and terms agreed for your order. Contact us if a carrier asks you to pay a charge you have already paid.
For US orders, we arrange shipping on Delivered Duty Paid (DDP) terms. We deal with the applicable import duties and taxes as sender rather than asking you to pay them on delivery; any import charges collected from you at checkout are shown before payment.
For other destinations, import charges depend on the destination and delivery arrangement. Where duties and taxes are not prepaid, the recipient may need to pay import duties, taxes or carrier handling charges. The applicable arrangement must be disclosed before you order. Contact us before ordering if you need confirmation for your destination. An agreed duty-paid service will not be changed to recipient-paid delivery through this general wording.
We provide the required shipment documentation. Customs inspections may affect delivery times.
Tracking and delivery help
Where tracking is available, use the details supplied after dispatch. If your parcel is delayed or you need help, email hello@yoursgiftfully.com with your order number.
Changing your delivery
If you need to change the address or request a different delivery service, contact us as soon as possible. We can advise on the options available before your order is dispatched.