Shipping policy
Made To Order
Please allow 1–2 working days for us to create your jewellery once we have your photo. Delivery time is additional. Working days are Monday to Friday, excluding bank holidays.
UK Delivery
All UK orders are tracked. Free UK tracked delivery on orders £35 and over, using Royal Mail Tracked 48. This offer applies to UK delivery addresses only.
- Royal Mail Tracked 48: £2.75, or free on orders £35 and over. Estimated delivery: 3–5 working days after dispatch.
- Royal Mail Tracked 24: £3.65. Estimated delivery: 1–2 working days after dispatch.
European Delivery
We accept European retail orders. The following options are available for destinations covered by our Europe delivery zone; enter your address at checkout to see the services available to you.
- Royal Mail Europe Standard — UK tracking only: £8.50. Estimated delivery: 2–11 working days after dispatch, plus 1–2 working days for production.
- Royal Mail Europe — UK tracking only: £16. Estimated delivery: 5–8 working days after dispatch, plus 1–2 working days for production.
Tracking is available while your parcel is in the UK. Tracking updates are not available once it reaches Europe. These services do not provide end-to-end tracking.
Other International Destinations
We ship internationally. Delivery prices, services and estimates vary by destination and are shown at checkout where available. Please allow 1–2 working days for production in addition to delivery time. If your destination is unavailable or you need a delivery estimate before ordering, contact us.
All delivery times are estimates, not guaranteed arrival dates. Customs inspections, local holidays and carrier delays may affect delivery.
Customs And Import Charges
US orders: we arrange shipping on Delivered Duty Paid (DDP) terms. This means we pay the applicable import duties and taxes as the sender, rather than asking you to pay them on delivery.
EU and other destinations: import charges depend on the destination and delivery arrangement. Where duties are not prepaid, the recipient may need to pay import duties, taxes or carrier handling charges. Please contact us before ordering if you need confirmation for your destination.
We provide the required shipment documentation. Customs inspections may affect delivery times.
Tracking And Delivery Help
Where tracking is available, use the details supplied after dispatch. For European deliveries, tracking covers the UK leg only. If your parcel is delayed or you need help, email hello@yoursgiftfully.com with your order number.
Changing Your Delivery
If you need to change the address or request a different delivery service, contact us as soon as possible. We can advise on the options available before your order is dispatched.